Privacy Policy

 

Last Updated: February 20, 2025

 

At Carly Goodfellow Counselling & Psychotherapy, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services, including hypnosis recordings and general counselling. By using our website, you consent to the practices described in this policy.

​

1. Information We Collect:

​

We collect the following types of information from you:

​

• Personal Information: This may include your name, email address, phone number, billing address, and other personal details you provide when contacting us, purchasing products, or subscribing to our services.

• Payment Information: If you make a purchase, we collect payment information (such as credit card details) through a third-party payment processor. We do not store this information directly.

• Usage Data: We may collect data on how you interact with our website, such as IP addresses, browser type, device type, pages viewed, and the date and time of your visit. This helps us improve user experience and track website analytics.

 

2. How We Use Your Information:

​

We may use your personal information for the following purposes:

​

• To process and complete purchases, subscriptions, or other transactions.

• To communicate with you regarding your account, order status, or support inquiries.

• To provide you with relevant content, promotions, and updates (you can opt out at any time).

• To improve our website, services, and customer support.

• To comply with legal obligations or defend against legal claims.

 

3. Sharing Your Information:

​

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with the following parties under specific circumstances:

​

• Service Providers: We use third-party vendors (e.g., payment processors, email services, hosting providers) to help operate our website and business. These providers have access to your personal information only to perform specific services on our behalf and are required to keep your data confidential.

• Legal Requirements: We may disclose your personal information if required by law, to comply with a legal process, or in response to lawful government requests.

​

4. Security of Your Information:

​

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. This includes encryption, secure servers, and firewalls to safeguard against unauthorized access or disclosure. However, no data transmission over the internet can be guaranteed 100% secure, so we cannot guarantee the absolute security of your information.

​

5. Cookies and Tracking Technologies:

​

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that help us analyze website traffic and remember your preferences. You can control or disable cookies through your browser settings, but this may impact the functionality of the website.

​

6. Your Privacy Rights:

​

As a resident of British Columbia, Canada, you have the following rights regarding your personal data:

• Access and Correction: You can request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

• Deletion: You can request that we delete your personal information, subject to certain legal obligations.

• Opt-Out of Communications: You may opt out of receiving promotional emails or newsletters by following the unsubscribe instructions in those communications or by contacting us directly.

 

If you wish to exercise any of these rights, please contact us at carly_goodfellow@yahoo.ca.

​

7. Children’s Privacy:

​

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

 

8. International Transfers:

​

While we are based in Canada, we may use third-party service providers that are located outside of Canada. As a result, your personal information may be transferred to, stored, and processed in countries other than Canada, including the United States. By using our website, you consent to this transfer, storage, and processing of your information outside of Canada.

 

9. Third-Party Links:

​

Our website may contain links to third-party websites or services. These external sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies before providing any personal information.

 

10. Changes to This Privacy Policy:

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

 

11. Contact Us:

​

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

 

Carly Goodfellow Counselling & Psychotherapy
carly_goodfellow@yahoo.ca
(604) 307-1068